Refund & Returns Policy

Thank you for shopping with UrbanClogs. We want you to be fully satisfied with your purchase. Please read our Refund & Returns Policy carefully.

Returns

We accept returns within 7 days of product delivery.

To be eligible for a return:

• The item must be unused and in original condition
• Product must include original packaging and tags
• Proof of purchase/order confirmation is required

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Products without original packaging
• Sale or clearance items
• Customized products

Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–7 business days
• Amount will be refunded to the original payment method

Exchange Policy

We allow exchanges for:

• Wrong size received
• Damaged product
• Incorrect product delivered

Exchange requests must be made within 48 hours of delivery.

Return Shipping

• Customers may be responsible for return shipping charges unless the item received is damaged or incorrect.
• Shipping charges are non-refundable.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong item, please contact us immediately with:

• Order number
• Product photos
• Package photos

Order Cancellation

Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

Contact Us

For return or refund support, contact us:

Website: UrbanClogs
Phone: +91-73833-85474
Email: Support@urbanclogs.in
Address: Surat, Gujarat, India