Shipping Policy
Thank you for shopping with UrbanClogs. We are committed to delivering your orders safely and on time across India.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery time:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
Delivery times may vary depending on location, courier availability, or unforeseen circumstances.
Shipping Charges
- We may offer Free Shipping on selected products or promotional offers.
- Any applicable shipping charges will be displayed during checkout.
Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier partner details
- Shipment updates via email or SMS
Delayed Deliveries
While we try our best to deliver on time, delays may occur due to:
- Weather conditions
- Courier service issues
- High order volume
- Remote area delivery limitations
Incorrect Address
Please ensure your shipping address and phone number are correct. UrbanClogs is not responsible for delivery issues caused by incorrect customer information.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us immediately so we can assist you.
International Shipping
Currently, we only ship within India.
Contact Us
For shipping-related support, contact us:
Website: UrbanClogs
Phone: +91-73833-85474
Email: Support@urbanclogs.in
Address: Surat, Gujarat, India